Meet Alice, our Augmented Live Interactive Client Experience at Merranti Accounting Ltd. Alice is an advanced AI designed to improve our communication with you. She is available to assist with booking calls, answering queries through our chat system, sending emails, and calling with reminders about upcoming deadlines. She also sends text reminders and schedules appointments with Merranti staff.

Available 24/7, Alice ensures that even after hours, your needs are attended to, and during office hours, she can seamlessly transfer you to a client manager for a more personalized touch. While Alice helps streamline processes and increase communication efficiency, rest assured that no staff members are being replaced. Instead, our team will have more time to focus on providing the highest level of service thanks to the time Alice saves.

If ever you’re not fully satisfied with your interaction with Alice, feel free to request a transfer to a human expert at any time.